Shipping policy

Shipping at a glance

  • 🚚 Free U.S. shipping on every order. No minimum.
  • ⏱️ Every order is processed in 5–7 business days, then arrives 4–6 business days after it ships (about 2–3 weeks from order to doorstep).
  • 🎁 Holiday gifts: order by November 30 for delivery before Christmas.
  • 📍 Your tracking link is emailed as soon as your order ships.

How long it takes

Step 1 · Processing: 5–7 business days. Your order is prepared and packed.

Step 2 · Shipping: 4–6 business days. Once it ships, it's on its way to your door with tracking.

Business days are Monday to Friday, not including holidays. All in, most orders arrive about 2–3 weeks after they're placed.

Christmas delivery

Order by November 30 for delivery before Christmas. Orders placed after that may still arrive in time, but we can't promise it. Carrier volumes are highest in December.

🛡️ Holiday Package Protection · $3

For $3, package protection adds extra cover to your whole order:

  • Lost or stolen in transit: reshipped free, including packages marked delivered but missing.
  • Wrong size or color: one free swap per item. We cover the shipping both ways.

Damaged, defective or wrong item? That's always on us, with or without package protection. Add it before checkout; it can't be added after the order is placed.

Where we ship

We currently ship within the United States only.

Changes and cancellations

You have 24 hours from your order date to cancel for a full refund. Email veylolifestyle@gmail.com right away. After 24 hours, your order is already being prepared and can no longer be cancelled, but you can still return it within 14 days of delivery (see our refund policy).

Delays and lost packages

Carrier delays happen, especially around the holidays. If your tracking hasn't moved in 7 days, email us and we'll chase it down. If a package is lost, stolen or marked delivered but missing, orders with package protection are reshipped free. Without package protection, we'll help you file a claim with the carrier but can't replace the order.

Double-check your address

Packages returned because of an incorrect or incomplete address can be reshipped once you cover the new shipping cost.

Questions about your order? veylolifestyle@gmail.com